Support Team Leader -1st to 3rd Line Support - £38,000 - City of London - Private Medical Insurance - Pension - Life Assurance - Bonus
My client, a leading Independent Financial Planning organisation is looking for a Support Team Leader who will also be providing 1st-3rd line support as and when needed. You will also be supervising, managing and motivating the Desktop Support Team.
You will be leading the team of 3 support staff, you will very much be the forth member of the team as well as the supervisor.
Your main responsibilities will be to:
*Act as the first point of escalation for the support team
*Provide 2nd/3rd line support on escalated cases.
*Generate and manage weekly and monthly statistics. i.e. SLA's and KPI's
*Manage the procurement and deployment of hardware
*Developing and mentoring the team to ensure the reach there full potential.
We are looking for people that are experienced in working in a Support Team leader position and have strong experience on the following:
*Linux/Unix or Service Delivery Environment
*DHCP, DNS and TCP/IP addressing
Offering an excellent salary of £38,000 with bonus and medical insurance, pension and Life Assurance.
Greythorn Ltd is acting as an Employment Agency in relation to this vacancy.